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OnyourfirstweekatourServiceyouwillberequiredtopayyourbondandyouwillreceiveastatementonthenextbillingcycle.Anychangeoffinancialincomewillalteryourfeestructure.PleaseadvisetheServiceandFamilyAssistanceOffice136150ifthisoccurs.PaymentscanbemadeviadirectdebitonlyusingNumerpro.Ourchildcarefeesincludeallservicesincludingafternoontea.IfyouareeligibleforthegovernmentsChildCareBenefityourfeeswillbereduceddependentonthepercentageassignedtoyoubytheFamilyAssistanceOfficewhichcanbeaccessedthroughthelocalCentrelinkoffice.Onceyouhavebeengivenapercentagepleasecontactthecentreforyourapproximatedailyfeeamount.OVERDUEFEESIftherehasbeennorequestforanextensionforthepaymentoffeesandfeesareoverduethefollowingprocedurewillbeimplemented2WeeksOverdue-Areminderletterissuedrequestingfeespaidwithin7days.4WeeksOverdue-Afinalnoticepostedtoyourhomeaddressrequestingfeespaidinfullwithin7daysoryourchildspositionwillbemadevacant.Feesnotreceived-LegalactionwillbesoughtandallcostsincurredwillbeaddedtotheoriginalfeeaccountGRIEVANCEWITHTHECENTREOurchildcarecentrefosterspositiverelationsbetweenallmanagementparentsandstaff.Everyparenthastherighttoapositiveandsympatheticresponsetotheirconcerns.Solutionsaresoughttoresolvealldisputesissuesorconcernsthatimpactoraffecttheday-to-daywell-beingofthecentreinafairpromptandpositivemanner.Ifforanyreasonyouarenothappywithourlevelofeducationandcareorourenvironmentwewanttoknowimmediately.YoucandiscussthiswithEducatorsorwriteaformalletter.WhenanymatterisraisedtheServicewillbefollowingourGrievanceProcedure.AllServicepoliciesproceduresareavailabletoparents.Positivefeedbackismostwelcometoo.ForafullexplanationofourGrievancePolicypleaserefertothecentrepolicyfolderlocatedintheoffice.GUIDELINESFORVISITORSAllvisitorstothecentrearerequiredtoreporttotheofficeforidentificationbytheNominatedSupervisorAdminOfficer.Onceidentificationhasoccurredthevisitorsdetailsandreasonforthevisitisloggedintothevisitorsbook.OncecompletionofthevisithasoccurredtheymustFilePathHOFFQA6ParentHandbookV14.10Page13FirstFriendsPreschoolDural