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PARENTHANDBOOKWelcometoourService.TheParentHandbookoutlinesimportantinformationyouwillneedtobeawareofwhileyouareapartofourCentre.Itisimportantthatyoureadoverthisbookletandaskquestionsaboutmattersyoudonotunderstand.YouwillfindaformatthebackofthisbookletwhichyoumustsignandreturntotheCentretoindicatethatyouhavereadtheinformationinthisbookletandyourenrolmentpack.OurCentrehasanOpenDoorPolicy-YouandyourfamilyarewelcometovisittheServiceatanytime.Allourpoliciesareavailableinthepolicyfolderintheoffice.Pleasefeelfreetolookandprovidefeedbackonourpoliciesatanytime.FilePathHOFFQA6ParentHandbookV14.10Page1FirstFriendsPreschoolDural HANDBOOKCONTENTSPage3OurPhilosophyCentreGoalsPage8AbsenteeismPage8AllergiesPage9BirthdaysPage9ChildCareBenefitInformationPage9ChildCareRebatePage9ChildProtectionInformationPage10CommunicatingwithstaffPage10CommunityLinksPage11CustodialOrdersPage11DeliveryandcollectionofchildrenPage11BehaviourmanagementandpracticePage11EmergenciesAccidentsPage12EnrolmentProcedurePage12EquityandSocialJusticePolicyPage12EvacuationproceduresPage12ExcursionsPage12FeesPage13GrievancewiththeCentrePage13GuidelinesforvisitorsPage14HoursofoperationPage14HygienePage14Illness-symptomsPage14ImmunisationPage15LatePolicyPage15MealsandnutritionPage16MedicationPage16WHSissuesPage16OrientationPage16PartnershipwithParentsPage17PersonalpropertytoysPage17PriorityofAccessPage17ProfessionalDevelopmentofstaffPage17ProgrammingPage18RestandsleepprocedurePage18SunprotectionPage18TerminationofcarePage18TransitionsPage19WaitinglistsPage20WhattobringPage21AgeAppropriateTablePage23TipsforparentsfirstdaysFilePathHOFFQA6ParentHandbookV14.10Page2FirstFriendsPreschoolDural INTRODUCTIONWelcometoFirstFriendsPreschool.FindinganewEarlyChildhoodServiceforyourchildcanbeadauntingtask.AtFirstFriendsPreschoolouraimistoprovideasecureandhappyenvironmentwherechildrencandeveloptheirintellectualsocialemotionalphysicalaestheticskillstobecomecompetentandconfidentindividualsandforyouasaparentguardiantofeelsafeknowingthatyourchildisreceivingthebestpossiblecare.OurContactdetailsarePh0296513117Fax0296515920Emaildural.directorfirstfriends.com.auWebsitehttpwww.firstfriends.com.auOpeningTimes8.00am-4.00pm50WeeksperyearOURPHILOSOPHYAtFirstFriendsPreschoolweaimtoprovidethehighestlevelofcareandeducationforyourchildinawarmnurturingandsafeenvironment.Bycreatingafeelingofacceptanceandsenseofbelongingweprovideanenvironmentwhichenableseachchildtofeelsafeandsecure.Thechildwillhaveasenseofbelongingwellbeingastrongsenseofidentitythechildwillbeconnectedwithandactivelycontributetohisorherworld.Thechildwillbeaconfidentandinvolvedlearnerandeffectivecommunicator.Part4.1Educationalprogramandpractice.EducationandCareServicesNationalRegulationsTheCentreprovideseducationallyappropriateandstimulatingprogramstoassistdevelopmentofthewholechildtheirphysicalsocialemotionalcognitivecreativeandmoralgrowth.Indoorandoutdoorexperiencesareprovidedinsmallandlargegroupsituations.Theseexperiencescaterforeachchildsindividualneedsandreflectcurrentinterestsofthegrouporanindividualchild.Werecognisethevalueofplayondevelopment.Researchhasfoundthatchildrenattainhigherlevelsofachievementthroughengaginginplay.ChildrensearlylearninginfluencestheirlifechancesEarlyYearsLearningFramework2009Theprogramalsoreflectsthecommunityneedsandwantsofstructureandemphasisofschoolreadiness.Oureducationalplay-basedprogramsassisteachchildtobuildanddevelopattheirownindividualratewithguidanceandsupportbyalleducatorsconfidencecuriosityandimaginationindependenceandselfesteemFilePathHOFFQA6ParentHandbookV14.10Page3FirstFriendsPreschoolDural respectforthemselvesandothersfriendlyandcaringbehaviourfosterandreinforceselfcontrolanunderstandingandappreciationoftherightsandfeelingsofotherpeopleOurprogramsalsoreflectthefullappreciationofAustraliasmulticulturalsocietyenhancingthechildrensawarenessofandrespectforculturaldifferencesandsimilarities.Ourprogramsaredesignedtohelpyourchildindevelopingallareasofsuccessnowandinlateryearsandtoequipthemwiththenecessarytoolsforlife.Educatorspracticesandtherelationshipstheyformwithchildrenandfamilieshaveasignificanteffectonchildrensinvolvementandsuccessinlearning.ChildrenthrivewhenfamiliesandeducatorsworktogetherinpartnershiptosupportyoungchildrenslearningEarlyYearsLearningFramework2009FirstFriendsPreschoolendeavourstocreateafamily-likeatmosphereandrecognisetheimportanceofcreatingalinkbetweenhomeandtheCentrewherebothparentsandeducatorsworkinpartnershiptodevelopthechildasawholeinamutuallysupportiveandcaringenvironment.Childrenandfamiliesarewelcomedintothecentreregardlessofculturereligiousandfamilybeliefsandoureducatorsaresensitivetoandrespectfulofthesepractices.Wheneducatorsestablishrespectfulandcaringrelationshipswithchildrenandfamiliestheyareabletoworktogethertoconstructcurriculumandlearningexperiencesrelevanttochildrenintheirlocalcontext.EarlyYearsFramework2009FirstFriendsGoalsCHILDGOALS-Forchildrentofeelsafesecureandsupported.Developtheiremergingautonomyindependenceresilienceandsenseofagency.Developknowledgeableandselfidentities.Learntointeractinrelationtootherswithcareempathyandrespect.DevelopasenseofbelongingtogroupsandcommunitiesandanunderstandingofreciprocalrightsandresponsibilitiesnecessaryforactivecommunityparticipationChildrenrespondtodiversitywithrespectChildrenbecomeawareoffairnessChildrenbecomesociallyresponsibleandshowrespectfortheenvironmentChildrenbecomestrongintheiremotionalwellbeing.Childrendevelopdispositionsforlearningsuchascuriositycooperationconfidencecreativitycommitmententhusiasmpersistenceimaginationandreflexivity.Childrendeveloparangeofskillsandprocessessuchasproblemsolvinginquiryexperimentationhypothesizingresearchingandinvestigating.Childrentransferandadaptwhattheyhavelearnedfromonecontexttoanother.ChildrenresourcetheirownlearningthroughconnectingwithpeopleplacesFilePathHOFFQA6ParentHandbookV14.10Page4FirstFriendsPreschoolDural technologiesandnaturalandprocessedmaterials.Childrenengagewitharangeoftextsandgainmeaningfromthesetexts.Childrenexpressideasandmakemeaningusingarangeofmedia.Childrenbegintounderstandhowsymbolsandpatternsystemswork.Childrenuseinformationandcommunicationtechnologiestoaccessinformationandinvestigateideasandrepresentthinking.STAFFGOALS-ForstafftoDevelopwarmrespectfulrelationshipswithchildrencreatesafeandpredictableenvironmentsandencouragechildrensactiveengagementinthelearningprogramBerespectfulandethical.Haveprofessionalstandardstoguidepracticeinteractionsandrelationships.Staffmembersworkcollaborativelyandaffirmchallengesupportandlearnfromeachothertofurtherdeveloptheirskillsandtoimprovepracticeandrelationships.Staffinteractionswillconveymutualrespectequityandrecognitionofeachothersstrengthsandskills.Maintainconfidentialitywithregardstoissuesandthoseconcernedwiththecentre.Maintainloyaltothecentreandthoseinvolvedinthecentre.PARENTCOMMUNITYGOALS-ForthecentretoFocusoncollaborativerelationshipswithfamiliesthatarefundamentaltoachievingqualityoutcomesforchildrenandcommunitypartnershipsthatarebasedonactivecommunicationconsultationandcollaboration.Buildrelationshipsandengagewiththelocalcommunity.Supportfamiliesintheirparentingroleandtheirvaluesandbeliefsaboutchildrearingarerespected.Collaboratewithotherorganizationsandserviceproviderstoenhancechildrenslearningandwellbeing.Linkwithrelevantcommunityandsupportagenciesareestablishedandmaintained.Respectfulandsupportiverelationshipswithfamiliesaredevelopedandmaintained.Familiesareencouragedtobeinvolvedintheserviceandcontributetoservicedecisions.Ensuretheexpertiseoffamiliesisrecognizedandtheyshareindecisionmakingabouttheirchildslearningandwellbeing.ProvideaservicewhichreflectsandrespondstotheneedsoftheparentsandthecommunityAcceptandprovideforthedifferingcompositionsoffamilyunitsbeingawareofandsupportivetothestressesconfrontingfamilies.ENVIRONMENTGOALS-FortheCentretoprovideAstimulatingchallengingcreativeenvironmenttopromoteandencouragelearningFilePathHOFFQA6ParentHandbookV14.10Page5FirstFriendsPreschoolDural anddiscovery.Anenvironmentwhichiswarmcomfortableacceptingandnurturing.Astimulatingenvironmentwhichissafecomfortableandspaciouswithabalancebetweenhardandsoftsurfacesandfreeandcontainedspaceastorespectchildrensneedforsocialaswellasprivateactivity.Anenvironmentthatisinclusivepromotescompetenceindependenceexplorationandlearning.Takeanactiveroleincaringforitsenvironmentandcontributestoasustainablefuture.Theenvironmentissafecleanandwellmaintained.Designandequipmentcanbeadaptedtoensureaccessandparticipationbyeverychildintheserviceandtoallowflexibleuseandinteractionbetweenindoorandoutdoorspace.Theindoorandoutdoorspacesareorganizedtoengageeverychildinqualityexperiencesinbothbuiltandnaturalenvironments.Childrenaresupportedtobecomeenvironmentallyresponsibleandshowrespectfortheenvironment.PROGRAMGOALSThestaffarefocusedactiveandreflectiveindesigninganddeliveringtheprogramforeachchild.TheEarlyYearsLearningFrameworkisembracedandimplemented.Curriculumdecisionmakingcontributestoeachchildslearninganddevelopmentoutcomesinrelationtotheiridentityconnectionwithcommunitywellbeingconfidenceaslearnersandeffectivenessascommunicators.Eachchildscurrentknowledgeideascultureabilitiesandinterestsarethefoundationoftheprogram.Theprogramisorganizedtomaximizeopportunitiesforeachchildslearning.Documentationabouteachchildandtheprogramisaccessibletofamilies.Reflectiononchildrenslearninganddevelopmentbothasindividualsandingroupsisregularlyusedtoimplementtheprogram.Ourteamofeducatorsandstaffarecommittedtoprovidingchildrenandfamilieswithacoordinatedapproachtoawarmnurturingandengagingenvironmentthatcelebratesdiversityandtherightofeverychildtohaveaccesstohighqualitycareregardlessoftheirindividualneeds.WeunderstandtheimportantroletheCentreplaysinnurturingandeducatingthechildreninourcareandthroughourstaffdevelopmentoflovingrelationshipsbasedontrustandsecurity.Anemphasisisplacedonchildrenandfamiliesreceivinggreaterindividualattentionthroughgoalsettingchildprogressrecordsandfamilyinvolvementincentreplanningandevents.WewillbefollowingtheEarlyYearsLearningFrameworkasperourEducationCurriculumFilePathHOFFQA6ParentHandbookV14.10Page6FirstFriendsPreschoolDural andLearningPolicy.WehaveanidentifiedEducationalLeaderwhoisresponsibleforoverseeingthecurriculumatourCentre.AllEducatorsatourCentrearetrainedandexperiencedinareasofearlyeducationandcare.DuetoourhighstandardandcommitmentofourEducatorsweareabletoprovidedevelopmentalandeducationalcurriculaforeachgroupofchildren.InformationregardingourEducationTeamisondisplayinthecentrefoyer.Wewillusetherelationshipschildrenhavewiththeirfamiliesandcommunitiestobuildthecurriculumworkinginpartnershipwithparentstoensureeachchildsknowledgeideascultureabilitiesandinterestsarethefoundationofourprograms.EarlyYearsLearningFrameworkLearningEYLFLearningOutcomesOutcome1ChildrenhaveastrongsenseofidentityOutcome2ChildrenareconnectedwithandcontributetotheirworldOutcome3ChildrenhaveastrongsenseofwellbeingOutcome4ChildrenareconfidentandinvolvedlearnersOutcome5ChildrenareeffectivecommunicatorsIfyourchildsEducatorfeelsthereisanareaofconcerntheywillinformyouandadvisewherehelpmaybesoughte.g.speechtherapist.Itisalwaysyourdecisiontofollowthisup.EducatorsarewillingtodiscussanyaspectoflearninganddevelopmentwithparentsCENTREGOALSPrinciplesandpracticesthatbestsupportourvisionandthedevelopmentalneedsofourchildrenarevaluingthechildasanindividualwithinthecontextofthefamilyandthecommunitysupportingparentsintheirroleasprimarycaregiversandsharinginformationofimportancetobenefitthedevelopmentoftheirchildvaluingplayasamediumforallaspectsofdevelopmentandlearningacknowledgingandsupportingchildrensindividuallearningstylesvaluingtheartsassymbolsystemsthroughwhichchildrendiscoverandexpressmeaningandmakesenseofthemselvesandtheirworldprovidingopportunitiesfordiscoverylearningthroughself-selectedactivitiesandencouragingthedevelopmentofchildrensabilitiestoobserveperceiveexploreinvestigateimagineandproblemsolvevaluingpositivereinforcementofappropriatebehaviourtherebyallowingthechildtoFilePathHOFFQA6ParentHandbookV14.10Page7FirstFriendsPreschoolDural developselfdisciplineandparent-supportedvaluesystemsvaluingdailyroutinessuchaseatingtoiletingdressingandrestingasopportunitiesforlearningandsocialdevelopmentandthereforeensuringthatthesetimesareengagingandstimulatingrespectingtheneedsandrightsofchildrentomakechoicesanddecisionsbyempoweringthemtotakeresponsibilityforthefunctioningofpartsofthedailyroutinesprovidingopportunitiesforchildrentodevelopresponsibilitybyencouragingthemintakingcareoftheirenvironmentandmaterialsvaluingtheculturesofthechildrenattendingtheCentrethroughpresentationofrelevantculturalactivitiesrecognisingtheneedforchildrentopracticeskillsandconsolidatetheirlearningbyprovidingopportunitiesforrepetitionofexperiencesandextensionoftheirideasdesigningandestablishinganenrichedenvironmentthatstimulatestheimaginationpromotescreativityandenhancesaestheticdevelopmentandappreciationofnaturevaluingandsupportingstaffintheirworkwithchildrenandfamiliesandintheirownprofessionaldevelopmentbeingresponsivetotheneedsofthecommunityandabidingbytherelevantlawsandpoliciesthatrelatetotheprovisionofqualitychildrensservicesUnderlyingtheseprinciplesandpracticesisourunderstandingoftheneedtopromotechildrensindependenceandtheirabilitytoworkco-operativelywithpeersandadultswithinanenvironmentfreeofculturalorgenderbias.ABSENCESChildCareBenefitCCBispaidforupto42absencesdaysforeachchildperfinancialyearacrossallapprovedlongdaycareservicesfamilydaycareservicesin-homecareservicesandspecialisedoutsideschoolhourscareservices.Eachchildreceivesanewsetof42absencedaysatthebeginningofthefinancialyear.Absencedayscannotbeclaimedbeforeachildhascommencedcareorafterachildhasceasedcare.Onceachildhasreachedthe42daylimitCCBcannotbeusedtoreducethefeeschargedinthatfinancialyear.Ifyourchildisabsentduetoillnessandamedicalcertificatecanbeprovidedoryoucanprovidealetterfromyouremployerforarostereddayofftheseabsenceswillnotbeincludedinyourchildstotal.RefertotheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRforinformationaboutAllowableAbsencesAsisthecasewithmostchildcarecentressickdaysandpublicholidaysmustbepaidfor.YouwillhoweverbeentitledtoaMakeUpDayforanyPublicHolidayswhichcanbeusedatalaterdatedependentoncentreavailabilityforthatgivenday.Sickdaysdonotattractamake-upday.Pleasenotemake-updaysneedtobeusedinthecalendaryearthattheyareaccruedandcanonlybeusediffeesareuptodate.PleaseensurethatallabsencesaresignedforsoastoremaineligiblefortheCCBandfeesareupdatetoformake-updays.ALLERGIESForyourchildtoreceivethebestpossiblecareisitimportanttocommunicatetothecentreanyknownallergiesthatyourchildsuffersfrom.YouwillbeprovidedwiththeopportunitytoFilePathHOFFQA6ParentHandbookV14.10Page8FirstFriendsPreschoolDural detailallallergiesbywayofanAllergyPlanthatwillbegivenoncommencement.Itisyourresponsibilitytoensurethattheinformationatthecentreremainsup-to-dateatalltimes.BIRTHDAYSBirthdaysareanimportanttimeinachildslifeandwewelcometheopportunitytobeapartofsuchahappyday.Aswellaspeopleclosetothechildattendingthecentretocelebratethedaypleasefeelfreetobringabirthdaycakeorindividualcupcakestothecentre.Pleaseinformthecentreifyoudointendtobringacakealongsowecanensurethatallchildrenarecateredforincludingthosewithallergiesspecialdietaryrequirementsandculturalorreligiousbeliefs.CHILDCAREBENEFITANDCHILDCAREREBATEChildCareBenefitCCBisapaymentmadetofamiliestoassistwiththecostsofchildcare.Allfamiliesexceptnon-residentsareeligibleforsomeportionofCCBfeereduction.TheFamilyAssistanceOfficewillassessparentstaxableincomeandascalewillbeusedtodeterminetheamountofassistanceeachfamilywillreceive.TheassistancemaybeclaimedatareducedServicefeeorattheendofthefinancialyear.FamiliesarerequiredtocompletetheCCBInformationsectionontheenrolmentformfullfeeswillapplyuntilthisinformationisreceivedandconfirmedbytheFamilyAssistanceOffice.YouwillneedtoprovideourcentrewithyourchildsdateofbirthyourchildsreferencenumberCRNparentsdateofbirthparentsreferencenumberCRNTheChildCareRebatecovers50ofoutofpocketexpensesuptoamaximumamounteachyear.TheChildCareRebateisnotincometested.IfyouareclaimingChildCareBenefitevenifyourpercentageis0youareeligiblefortheChildCareRebateifyoumeetaworkstudytest.Thiscanbeclaimedasaweeklypaymentmadedirectlytothecentreorafortnightlyquarterlyorlumpsumpaymentattheendofthefinancialyeartoyourself.ForfurtherdetailsonCCBorCCRpleasespeaktoourNominatedSupervisororcontactFAOon136150.CHILDPROTECTIONINFORMATIONThecentresaimistopromotesafetyandwellbeingofallthechildrenwithincarewhichiseachchildsHumanRight.Thecentresstaffwillhelpchildrenlearnaboutselfprotectionandtoasksomeonetheytrustforhelpiftheyfeelunsafebycarryingoutprotectivebehaviourprograms.FormoredetailedinformationrelatingtochildprotectionpleaserefertothecentrespolicyChildProtectionandProtectiveBehavioursPolicyandProcedureortheparentinformationsection.FilePathHOFFQA6ParentHandbookV14.10Page9FirstFriendsPreschoolDural COMMUNICATINGWITHSTAFFThecentrehasdevelopedacommunicationplanwhichoutlinestheopportunitiesforyoutoshareinformationaboutyourchildshealthanddevelopmentwitheducatorsandalsooutlinesopportunityforinputandfeedbackoncentreactivities.Throughapartnershipbetweenfamiliesandthechildcarecentrewecanallassistthechildrentoreceivethecareandopportunitiestheyrequirethroughouttheirearlyyearsofdevelopment.ThefollowingoutlinesthewaywecommunicatenewsandeventsatthecentreVerballyatarrivalanddeparturetimes.RegularnewsletterswhichwillbesenthomeviathechildrensindividualpocketsonceamonthorbyemailAmessagesectiononthedaybookwherebriefnotescanbeleftbetweenEducatorsandparents.Anoticeboardwherevariousmessagesandnoticesaredisplayedadvertisingcurrentissuesandupcomingevents.Asuggestioncommunicationboxallowsparentstoleavemoredetailedwrittenmessagesiftheyhaveconcernsorwanttoprovidepositiveornegativefeedback.Thesecanbeanonymousifdesired.OccasionallyEducatorswillaskparentstocompleteshortsurveysinordertomaintainuptodaterecordsandseekparentfeedbackonvarioustopics.Eachfamilywillbeallocatedanindividualfilepocketinwhichnewslettersaccountsandotherwrittencommunicationwillbeplaced.ItistheparentsresponsibilitytoreadthesenoticesandensuretheyareawareofcurrentissuesandeventsintheCentre.PolicieswillberegularlyreviewedinavarietyofwaysdisplayedinfoyernewsletterstoenableparentcommentonServicepractices.CommunicationandEducators-WhatcanyouexpectfromEducatorsEducatorswillinformfamiliespromptlyandsensitivelyofanyoutoftheordinaryincidentsaffectingtheirchild.sharewithchildrensfamiliessomeofthespecificinteractionstheyhadwiththechildrenduringtheday.provideinformationonchildrenseatingandsleepingpatternsthroughverbalcommunicationandthroughtheroomsigninsheet.keepanappropriaterecordofjointdecisionsmadewithfamiliesaffectingchildrensprogressinterestsandexperiences.Thesemayincludeneweventsliketoilettraining.Pleasefeelfreeatanytimeinpersonbyphoneoremailtodiscussyourchildsprogressrelationshipinterestandexperiences.COMMUNITYLINKSseebackpageforcontactinformationThecentreworkscloselywithanumberoforganisationswithinthecommunity.TheseincludeFilePathHOFFQA6ParentHandbookV14.10Page10FirstFriendsPreschoolDural organisationsthataresetuptoassistchildrenandfamiliessuchasEarlyInterventionSpeechTherapistsandCommunityHealth.InadditiontothiswealsohavecontactwithanumberofserviceorganisationswhichincludesomeofthefollowingNSWFireBrigadePoliceAmbulanceandourlocalHospital.Theseorganisationsprovidevaluableverbalandwritteninformationaswellasguestspeakersattendingthecentretogivespecialisedtalks.COURTORDERSThecentremustbenotifiedifthereareanycourtordersisinplaceinrelationtoyourchildandthedenialofaccessbyapersonorpersonsandorthecollectionofyourchildpleaseprovidethecentrewithacopyofdocumentationtoallowforthistobeimplemented-WithoutaCourtOrderwecannotstopaparentcollectingachild..Thecentresprivacypolicywillbeenforcedinrelationtoallchildinformation.DELIVERYANDCOLLECTIONOFCHILDRENThisisanimportantandemotionaltimeforallchildren.Handledcorrectlythiscanbecomeapositiveexperienceforbothparentandchild.Weencouragefamiliestostayforaperiodoftimetosettleyourchildintothecentreandtostayatdeparturetimesothatstaffcandiscusswithyouanyissuesofyourchildsday.Therearestrictguidelinesrelatingtothesigninginandoutofchildrenforparentsandrelativesandmustbeadheredtosothatanaccuraterecordofattendanceismaintained.Authorisedcollectorsneedtobespecifiedonyourenrolmentformandmustbeovertheageof18yrs.BEHAVIOURMANAGEMENTANDPRACTICEPositiveguidanceofbehaviouristheteachingofwhatisagoodthingtodoandwhatisnotwhatissafewhatpleasesotherpeopleandwhatangersandhurtsotherpeople.Positiveguidanceofbehaviourhelpschildrenunderstandthedifferencebetweenwhatacceptablebehaviourisandwhatisnot.Whenchildrenarere-directedstoppedorreprimandedthereasonisexplainedtothechildwhichwillassistthemtomakejudgementsaboutwhatheshecanandcannotdo.Alleducatorswillutiliseanumberofguidancestrategiestopromotepositivebehaviourincludingindirectdirectverbalemotional.EachofthesestrategiesaredetailedinthePositiveGuidanceofBehaviourPolicyinthecentrespolicyfolder.EMERGENCYACCIDENTSWhilsteveryeffortismadetoprovidechildrenwithasafeenvironmentaccidentsdooccur.IfthisisthecaseandyourchildhurtsthemselvesduringthedayanIncidentReportwillbeneedtobesignedbyyou.Ifthechildneedstobecollectedtheparentswillbecontacted.Ifyoucannotbecontactedandmedicalattentionisnecessarystaffwilltaketherequiredsteps.Anymedicalexpensesincurredwillbetheparentsresponsibility.AsamatterofextremeFilePathHOFFQA6ParentHandbookV14.10Page11FirstFriendsPreschoolDural importanceparentsmustensurethattheCentrehasuptodateemergencycontactnumbers.Anincidentreportwillbefilledoutforallaccidentsinjuriesandillnesses.ThiswillcontaindetailsoftheaccidentinjuryillnessanyfirstaidthatwasadministeredandbesignedaneducatortheNominatedSupervisorandbytheparent.ENROLMENTPROCEDURETheCentreOwnerswillstrivetoensurethattheenrolmentprocessisaneasyaneffectiveoneforyouandyourchild.OnarrivalatthecentretheOwnerDirectorwillorientateyouandyourchildthroughthecentreandprovideyouwithanenrolmentpackagewhichincludesallrelevantinformationontheCentresoperations.Weencourageyoutocompletetheapplicationformassoonaspossiblesothateveryeffortcanbemadetosatisfyrequestsforindividualdays.Yourchildsenrolmentisconfirmedafterthecentrereceivesthecompletedenrolmentformandmethodofpaymentisdetermined.Onenrolmentwewillrequireanonrefundableenrolmentfeeof50.00perchildtobepaidbeforeyourchildcommencesattheService.EQUITYSOCIALJUSTICEPOLICYTheOwnersandstaffofthiscentreendorsetheconceptofacross-culturalandnon-discriminatorycurriculumandbelievethatthisperspectiveshouldbeimplementedthroughoutallcentreprogrammes.Theybelievethateducationalprogrammesmustsupportthechildsselfesteemandprideinfamilycommunityethnicandlinguisticorigins.FormoreinformationrefertotheInclusionAntiBiasandPromotingEquityPolicyandProcedure.EVACUATIONPROCEDUREDuetotheagegroupofthechildrentheimportanceofroutineisessentialinmanagingseriousissuessuchasanevacuation.Withthisinmindquarterlyevacuationandfiredrillstakeplaceinthecentrewithanevaluationprocessidentifyingareasofimprovement.Locatedthroughoutthecentreatallexitsisanevacuationprocedurethatisstrictlyfollowedbyeducatorsatalltimes.EXCURSIONSTheaimofexcursionsistoextendthechildrensexperiencesbeyondthatareabletobeofferedatthecentre.Theobjectiveistoofferchildrenanextendedexperienceinanenjoyablemannerthatissafeandasanxietyfreeforthechildrenadultsandstaffaspossible.Allexcursionswillbeappropriatetochildrensageandstageofdevelopmentandpermissionwillbesoughtfromallparentsguardianspriortothecommencementdate.FEES69.50perdayofattendanceItisourpolicythatallaccountsaretobeatanilbalanceeachweekiethereshouldbenofeesoutstanding.Accountsinarrearswillbesubjecttocarebeingcancelled.FilePathHOFFQA6ParentHandbookV14.10Page12FirstFriendsPreschoolDural OnyourfirstweekatourServiceyouwillberequiredtopayyourbondandyouwillreceiveastatementonthenextbillingcycle.Anychangeoffinancialincomewillalteryourfeestructure.PleaseadvisetheServiceandFamilyAssistanceOffice136150ifthisoccurs.PaymentscanbemadeviadirectdebitonlyusingNumerpro.Ourchildcarefeesincludeallservicesincludingafternoontea.IfyouareeligibleforthegovernmentsChildCareBenefityourfeeswillbereduceddependentonthepercentageassignedtoyoubytheFamilyAssistanceOfficewhichcanbeaccessedthroughthelocalCentrelinkoffice.Onceyouhavebeengivenapercentagepleasecontactthecentreforyourapproximatedailyfeeamount.OVERDUEFEESIftherehasbeennorequestforanextensionforthepaymentoffeesandfeesareoverduethefollowingprocedurewillbeimplemented2WeeksOverdue-Areminderletterissuedrequestingfeespaidwithin7days.4WeeksOverdue-Afinalnoticepostedtoyourhomeaddressrequestingfeespaidinfullwithin7daysoryourchildspositionwillbemadevacant.Feesnotreceived-LegalactionwillbesoughtandallcostsincurredwillbeaddedtotheoriginalfeeaccountGRIEVANCEWITHTHECENTREOurchildcarecentrefosterspositiverelationsbetweenallmanagementparentsandstaff.Everyparenthastherighttoapositiveandsympatheticresponsetotheirconcerns.Solutionsaresoughttoresolvealldisputesissuesorconcernsthatimpactoraffecttheday-to-daywell-beingofthecentreinafairpromptandpositivemanner.Ifforanyreasonyouarenothappywithourlevelofeducationandcareorourenvironmentwewanttoknowimmediately.YoucandiscussthiswithEducatorsorwriteaformalletter.WhenanymatterisraisedtheServicewillbefollowingourGrievanceProcedure.AllServicepoliciesproceduresareavailabletoparents.Positivefeedbackismostwelcometoo.ForafullexplanationofourGrievancePolicypleaserefertothecentrepolicyfolderlocatedintheoffice.GUIDELINESFORVISITORSAllvisitorstothecentrearerequiredtoreporttotheofficeforidentificationbytheNominatedSupervisorAdminOfficer.Onceidentificationhasoccurredthevisitorsdetailsandreasonforthevisitisloggedintothevisitorsbook.OncecompletionofthevisithasoccurredtheymustFilePathHOFFQA6ParentHandbookV14.10Page13FirstFriendsPreschoolDural besignedoutandassistedoffthepremisesbyamemberofstaff.Onoccasionswherethevisitorwillbeinteractingorobservingthechildrentheywillbeintroducedtothechildrenwhereopportunitywillbegivenforanyquestionsanddiscussion.Theseproceduresareinplacetoensuretheutmostprivacyandprotectionofthechildren.HOURSOFOPERATIONTheServiceisopenedfor8hoursperday50weeksperyearandcatersforchildren2-6years.TheCentreslicensedhoursare8.00amto4.00pm.Allchildreninthecareofthecentrearetobepickedupanddroppedoffbetweenthesetimes.HYGIENETheCentreensuresthatthehighestlevelsofhygienepracticesoccurwithinthecentreatalltimes.Foodsafetystoragepracticescleaninghandwashingandtoiletingproceduresarejustsomeoftheconcernsforstaffandproceduresareinplaceandenforceddaily.Inadditiontothiseducatorssitwithchildrenandaskquestionsandpromptdiscussionsrelatingtogoodselfhygienepracticesandalsoundergoin-servicetrainingintheseareastostayabreastofcurrentinformationandtrends.ILLNESS-SYMPTOMSSometimeschildrenandadultsneedtobeawayfromthecentreforthesafetyofothers.Excludingsickchildrenandadultsisanimportantwayofpreventingtheintroductionofinfectionintothecentre.IngeneralifachildissosickthathesheSleepsatunusualtimesHasafeverof38CorhigherIscryingconstantlyasaresultofdiscomfortduetoillnessIsreactingbadlytomedicationsIsinneedofconstantonetoonecareIsunabletoactivelyparticipateinthecentresprogramParentswillbecontactedandaskedtocollecttheirchildasthischildcarecentredoesnothavethestaffresourcestoadequatelycareforthechildrenintheseconditions.NOCHILDwillbeadmittedwithobvioussignsofanycontagiousinfectionorillness.Ourpolicystatestheincubationperiodsymptomsandexclusionperiodsofsuchdiseases.Staffreservetherighttorequestadoctorscertificatebeforeallowingachildtobesignediniftheyfeelotherchildrenandstaffcouldbeatriskofbeingexposedtoaninfection.IMMUNISATIONImmunisationisthesafestandmosteffectivewayofprovidingprotectionagainstearlychilddiseases.Uponenrolmentallchildrenwillberequiredtoprovideacopyoftheirchildsimmunisationdetailstocentremanagement.Anychildwhoisnotuptodatewiththeirimmunisationwillbeconsiderednotimmunised.Non-immunisedchildrenwillbeexcludedfromthecentreifanincidenceofanycommunicablediseaseoccursfortheperiodoftimeasFilePathHOFFQA6ParentHandbookV14.10Page14FirstFriendsPreschoolDural recommendedbythehealthdepartment.Familieswhodonothavetheirchildimmunisedorhaveout-of-dateimmunisationrecordsordonthaveaconscientiousobjectorletterfromtheirDoctormaynotbeentitledtoChildCareBenefitormayhavetheirbenefitcancelledbyCentrelink.LATEPOLICYCollectionofallchildrenistobecompletedby4.00pmonanygivenday.Ifanapprovedcollectorofthechildhasnotarrivedbythistimeaphonecallwillbeplacedtotheparentsandifunsuccessfultheemergencycontactswillbephoned.Latefeeswillapplyatarateof15forthefirst15minutesorpartthereofandthen1.00perminutetorecoveradditionalstaffcosts.IfeithertheparentsoremergencycontactscannotbereachedtheDepartmentofCommunityServicesandPolicewillbecontacted1hourafterclosingtime.FailuretocollectyourchildisclassifiedasaCriticalIncidentbytheDepartmentOfCommunityServicesandwillbetreatedassuch.MEALSANDNUTRITIONChildhoodisatimeofgrowthandactivitywhichresultsinincreasednutritionalneeds.Itisalsoatimetoformlife-longhabitsofgoodnutritionandhealthyeating.Theamountoffoodrequiredeachdayvarieswithagesizeandactivitylevelofthechildandagooddietisimportantforthenormalgrowthanddevelopmentofthechild.Itisimportantforstaffandfamiliestoworkco-operativelytoensurethecentreplaysapartinmeetingeachchildsnutritionalneeds.Thecentreprovidesafternoonteawhichnormallyconsistsoffruitandvegetableplatters.AmenuisposteddetailingmealsforthatweekthemenuisvariedandincludesmorningteaandafternoonteaandreflectstheculturaldiversityofAustraliaanditsseasonalvariations.Wearehappytocaterforspecialdietsegwheatfreedairyfreeetc.Ifyourchilddoeshavespecialdietaryrequirementspleaseprovideadetailedhealthmanagementreportfromyourchildsdoctorornutritionistpriortocommencingcare.Pleaserememberthatparentsmusttaketheresponsibilityofinformingusofanychangestotheserequirements.WeencourageallparentstofollowthecentrepolicyandinformationprovidedattheparentFilePathHOFFQA6ParentHandbookV14.10Page15FirstFriendsPreschoolDural librarywhenprovidinglunchforyourchild.Thestaffarealwaysavailabletoassistwithideasforhealthynutritiouslunches.MEDICATIONEducatorswillbeabletoadministermedicationtochildrenwhoarerecoveringfromillnessifamedicationformhasbeencompletedandsignedbyparentsbeforethemedicationisgiven.Thenominatedsupervisororaneducatorcanassistyoutocompletetheform.MedicationmustbeindateinitsoriginalcontainerwiththeoriginallabelhavethechildsnameonthelabelandhaveanyinstructionsaboutthemedicationincludingthosefromaGPattachedtothemedication.Ourservicedoesnotadministeroverthecountermedicationunlessithasbeenprescribedbyamedicalpractitionerandthereisaletterfromthedoctorexplainingthepurposeofthemedication.Medicationmaymaskthesymptomsofothermoreseriousillnessesandoureducatorsarenotqualifiedmedicalprofessionals.MedicationmustbehandedtoanEducatorforappropriatestorage.PleaseDONOTleavemedicationinyourchildsbag.AnychildwhohascommencedanantibioticmustnotattendtheServicefor24hoursfromcommencement.Parentsmustinformstaffifachildhasbeengivenparacetamolwithin4hoursofarrival.WHSISSUESThischildcarecentreprotectsthehealthandsafetyofchildrenstaffparentsandvisitorstotheCentrebykeepinginformedabouttheWorkplaceHealthandSafetyActandensuringappropriatecodesofpracticesarefollowedattheCentre.WewelcomeallfeedbackregardingthesafetyofourService.IfyouseesomethingthatconcernsyouregardingsafeworkpracticesthesafetyofbuildingandequipmentorgeneralWorkplaceHealthandSafetypleasecontacttheNominatedSupervisorimmediately.ORIENTATIONAllfamiliesareencouragedtousetheorientationperiodbeforecommencingattheCentrewhichconsistsofvisitingthecentreforshortperiodsoftimeandhelpingtofamiliariseyouandyourchildwiththecentressurroundingsparentsaretoremainwiththeirchildatthecentre.OnarrivalatthecentretheNominatedSupervisorandeducatorswillexplaintheimportanceofthistimeandthebenefititwillgivetoyouandyourchild.Everyeffortwillbemadetoshowparentseveryaspectofthecentresoperationsandanswerallyourquestions.Youwillalsobeaskedtocompleteasurveywhichwillbeusedtoprovideuswiththingssuchasadditionalinformationaboutyourchildandtheeffectivenessofourorientationsystem.PARTNERSHIPWITHPARENTSInAustraliatodayinfantsandyoungchildrenarespendingmoretimethaneverbeforeinnon-parentalcare.Webelievethebestwaytoworkwithyouandyourchildisbybuildingapartnershipofcare.ThiscentreaimstocommunicateregularlywithfamiliestoshareinformationabouteachchildshealthanddevelopmentstrengthenthepartnershipbetweenFilePathHOFFQA6ParentHandbookV14.10Page16FirstFriendsPreschoolDural staffandfamiliesincreasetheopportunitieswherestaffandfamiliescancommunicateandshareinformation.Allparentsareencouragedtocontactthecentreinpersonoroverthephoneatanytimetospeakwithyourchildseducators.PERSONALBELONGINGSTOYSFamiliesareencouragedtoleavechildrenstoysandvaluablebelongingsathomeunlesstheyarebeingusedfornewsorspecialevents.Withchildrenwantingtoshowfriendstoyscanbecomebrokenorlostwhichinevitablyresultsinyourchildbecomingupset.Althoughcomforttoysaremorethanwelcomeweultimatelywantchildrentounderstandthattherearehometoysandcentretoys.StaffwillbeaskingthatalltoysbroughttothecentrewillbegivenbacktoMumorDadondeparting.Weseekyourassistancewiththismatter.Pleaseensureallbelongingsareclearlylabelledincludingdummiesclothesetc.Lostpropertywillbedisplayedforparentcollectioninyourchildsroom.Parentco-operationinlabellingassiststheCentreinkeepingyourchildsbelongingstogether.PRIORITYOFACCESSTheGovernmentChildCareBenefitSchemehasstrictguidelinesinrelationtoPriorityofAccessforchildrenattendingallchildcarecentres.PleaserefertoourEnrolmentPolicyformoreinformationabouttheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRrequirementsforPriorityofAccess.PROFESSIONALDEVELOPMENTOFSTAFFWemeetalllegalrequirementsinrelationtochildtoeducatorratiosandthequalificationsofoureducators.AllEducatorswillholdFirstAidqualificationshaveWorkingwithChildrenCheckscompletedandattendmonthlyEducatorsmeetings.OurEducatorsarecontinuallyevaluatinghowourcurriculummeetstheeducationneedsofourchildrenandreflectingonwaystoimprovechildrenslearninganddevelopment.Theyareencouragedtoattendfurtherprofessionaltraininganddevelopment.ForfurtherdetailsonthequalificationsoftheEducatorspleaseseeourNominatedSupervisor.PROGRAMMINGWeprovideanenvironmentwherethechildrenfeelcomfortableandsecureatalltimesandallourroomshavedailyroutinesthatreflectthis.Ourroutinesaredesignedtomaximiseeachchildsopportunitiestolearnanddevelop.ThroughoutthedaythechildrenwillexperienceanumberofdifferentactivitieswhicharepartoftheeducationalanddevelopmentalcurriculumoperatedbyallofourEducators.Thesewillbebasedontheinterestsskillsandknowledgeofthechildrenandincludeaspectsoftheirculturefamilyandcommunity.EachroomwilldisplaytheirroutinewhichparentsmayreadFilePathHOFFQA6ParentHandbookV14.10Page17FirstFriendsPreschoolDural andeducatorswillbehappytoansweranyquestions.Therearesummerandwinterroutineswhichareadaptedtotheweatherconditions.Yourchildsdevelopmentisdirectlylinkedtotheeffectivenessofthecentresprogram.Staffarecontinuallyevaluatingandobservingtheeffectivenessoftheprogramandlinkingthesefindingstoeachchildinthecentre.Allactivitiesandexperiencesarelinkedtocentregoalsgroupgoalsindividualgoalsphilosophygroupandindividualevaluations.Parentsareencouragedtocommentonandprovideideastoenhancetheprogrambasedontheirchildscurrentinterests.RESTANDSLEEPPROCEDURETimetorestisextremelyimportanttoyoungchildrenwhoareexposedtoaveryfullandbusyday.Sleepandrestperiodsareadaptedtomeettheindividualneedsofthechildrenandtheirfamiliesandareputinplaceinconsultationwithparents.Staffaresensitivetochildrensneedsandidentifywhenchildrenaretired.Forchildrenwhodonotsleepquietactivitiessuchasreadingabookpuzzlesordrawingaremadeavailable.Childrenarefullysupervisedwhenrestingordoingquietactivities.SUNPROTECTIONSkindamageincludingskincanceristheresultofcumulativeexposuretothesun.Thedamageoccursduringchildhoodandadolescenceresearchsuggeststhatsunburnisacontributortoskincancerandotherformsofskindamagesuchaswrinklessunspotsblemishesandprematureaging.Mostskindamageandskincanceristhereforepreventable.TheaimsoftheSunProtectionPolicyaretopromoteamongchildrenstaffandparentsPositiveattitudestowardsskinprotectionLifestylepracticeswhichcanhelpreducetheincidenceofskincancerandthenumberofrelateddeaths.Personalresponsibilityforanddecision-makingaboutskinprotection.Awarenessoftheneedforenvironmentalchangesinschoolstoreducethelevelofexposuretothesun.Generalprotectionstrategiesincludeprotectiveclothing30sunscreenplayinshadedareasandplayincoolerpartsoftheday.TERMINATIONOFCAREShouldyouwishtoendyourchildsplaceattheserviceorshouldmanagementmakethedecisiontoterminateyourchildsplace2weekswrittennoticeisrequiredfromtheendingterminatingparty.Ifthisdoesnotoccur2weeksfeeswillbebilledtoyou.TRANSITIONSWhenchildrenareduetoprogressintothenextagegroupthiswillbecarriedoutwithminimalstresstothechildfamilyandstaff.Discussionwilltakeplacebetweenfamiliesandthecentreinrelationtothereadinessofthechildandtheirage.Eachdaythechildwillspendasmallamountoftimeinthenextroomwiththistimeframebeinggraduallyincreaseddependingonthechildsmoodandreactiontothenewroom.BytheendoftheorientationtheFilePathHOFFQA6ParentHandbookV14.10Page18FirstFriendsPreschoolDural childshouldhavecompletedactivitieseatenlunchandrestedintheirnewroom.WAITINGLISTSAwaitinglistforpositionswilloccurwhenlicensedplacesarefilledforeachgivenday.UponavailabilityarisingthepositionwillbeofferedbasedonthePriorityofAccessGuidelinesandthisprocesswilloccuruntilthepositionisfilled.FilePathHOFFQA6ParentHandbookV14.10Page19FirstFriendsPreschoolDural WHATTOBRINGToassistwithyourchildsfirstdaythereareanumberofitemsyourchildwillneed.PleaseincludethefollowingSchoolBag-abackpackthatwillbebigenoughtoholdthefollowingitemsSparesetofclothes-inthecaseofanaccidentoriftheygetwetduringplayLunchbox-somethingthattheycanopenandthatincludesahealthylunch.Suggestionsincludesandwichfruityoghurtcheesevegetablesticksdriedfruit.PleaserefertothenutritionalpolicyatthecentreforfurtherinformationDrinkbottle-waterHat-willberequiredforchildrenallyearround.ThosechildrenwhodonothaveahatwillnotbeallowedtoplayinunshadedareassunscreenisprovidedShoes-aretobecomfortableandsupportivesuitableforrunningandclimbing.Bedding-ifyourchildrequiresasleepduringthedaypleasesupplycotsizesheetsblanketsforthecoolermonthspillowcomforterifrequired.Wesuggestplacingallitemsintoadrawstringbag.Nappiesifrequired.CLOTHINGParentsareadvisedtosendtheirchildrentotheCentreincomfortableinexpensiveclothing.Thechildrenneedtobeabletomovearoundduringplayandshouldbeunimpairedbyclothing.Whilepaintsetcwillcomeoutinthewashaccidentsdohappensopleasedontsendyourchildinexpensiveordesignerclothing.Youngchildrenenjoyandneedmessyplaywithpaintclaysandwaterandmud.TheServiceonlyhasalimitedsupplyofspareclothing.Pleasesupplyatleastonechangeofclothingandunderwearforthosechildrenoutofnappiesincaseofaccidents.Toddlersshouldhaveaboutthreecompletechangesofclothingandplentyoftrainingpants.Pleaselabelyourchildsclothingandreplacenametagsiftheyfadeinthewash.Ensureclothingissuitablefortheweather.ClothingsafetyPleasedonotdressyourchildinclothingwithcordse.g.shortshatsasthesehavethepotentialtobecomecaughtonequipmentandmaycauseseriousharmtoyourchild.FilePathHOFFQA6ParentHandbookV14.10Page20FirstFriendsPreschoolDural AGEAPPROPRIATETABLEMilestonesAgeMotorSpeechVisionandhearingSocialEmotional4-6weeksSmilesatparent6-8weeksVocalises3monthsProneheadheldupforprolongedperiods.Nograspreflex.MakesvowelnoisesFollowsdanglingtoyfromsidetoside.Turnsheadroundtosound.Squealswithpleasureappropriately.Discriminatessmile5monthsHoldsheadsteady.Goesforobjectsandgetsthem.ObjectstakentomouthEnjoysvocalplay6monthsTransfersobjectsfromonehandtotheother.Pullsselfuptositandsitserectwithsupports.Rollsoverpronetosupine.Palmargraspofcube.DoublesyllablesoundssuchasmumumanddadaLocalisessound45cmlateraltoeitherearMayshowstrangershyness9-10monthsWigglesandcrawls.Sitsunsupported.Picksupobjectswithpincergrip.BabblestunefullyLooksfortoysdroppedApprehensiveaboutstrangers1yearStandsholdingfurniture.StandsaloneforasecondortwothencollapseswithabumpBabbles2or3wordsrepeatedlyDropstoysandwatcheswheretheygoCooperateswithdressingwavesgoodbyeunderstandssimplecommands18monthsCanwalkalone.Picksuptoywithoutfallingover.Getsupdownstairsholdingontorail.Beginstojumpwithbothfeet.Canbuildatowerof3or4cubesandthrowaball.Jargon.ManyintelligiblewordsDemandsconstantmothering.Drinksfromacupwithbothhands.Feedsselfwithaspoon2yearsAbletorun.Walksupanddownstairs2feetperstep.Buildstowerof6cubesJoins2-3wordsinsentences.Parallelplay.Drybyday3yearsGoesupstairs1footperstepanddownstairs2feetperConstantlyasksquestions.SpeaksinCooperativeplay.UndresseswithFilePathHOFFQA6ParentHandbookV14.10Page21FirstFriendsPreschoolDural step.Copiescircleimitatescrossanddrawsmanonrequest.Buildstowerof9cubes.sentencesassistance.Imaginarycompanions4yearsGoesdownstairsonefootperstepskipsononefoot.ImitatesgatewithcubescopiesacrossQuestioningatitsheight.ManyinfantilesubstitutionsinspeechDressesandundresseswithassistance.Attendstoowntoiletneeds5yearsSkipsonbothfeetandhops.Drawsamanandcopiesatriangle.GivesageFluentspeechwithfewinfantilesubstitutionsinspeechDressesandundressesalone6yearsCopiesadiamond.KnowsrightfromleftandnumberoffingersFluentspeechFilePathHOFFQA6ParentHandbookV14.10Page22FirstFriendsPreschoolDural TIPSFORPARENTSFIRSTDAYSItisnotunusualforchildrentocrywhentheirparentsleavethematpre-schoolforthefirstfewweeks.Settlingintimeisdifferentforallchildren.Belowaresomevitaltipstohelpyourchildsettleintopre-schoollife..TakeyourchildtostaffinthemorningandsayhelloHaveyourchildputtheirbagandbelongingsinthelocker.TakeafewminutestoshowyourchildaroundandforthemtochooseanactivitytoplayateitherindoorsoroutdoorsWhenyourchildisplayingwelltellthemyoumustleavebutyouwillbebackintheafternoontopickthemupSmileeventhoughyoumayfeellikecryingyourselfandconfidentlygiveyourchildahugandakisssaygoodbyeandleave.Ifyourchildbecomesupsettakethemtoastaffmembertosaygoodbye.WewillcheeryourchildupWewillnotletthemcryallday.TelephonetheCentreatanytimetocheckhowyourchildisdoing.Staffwillcallyouifweareunabletosettleyourchild.NEVERLEAVEWITHOUTSAYINGGOODBYEFilePathHOFFQA6ParentHandbookV14.10Page23FirstFriendsPreschoolDural RegulatoryAuthoritiesOurServicecomplieswiththeNationalQualityFrameworkNQFincludingtheNationalQualityStandardNQStheEarlyYearsLearningFrameworkandtheNationalRegulationsEducationandCareServicesNationalRegulations.OurServiceisregulatedbythenewnationalbodyforearlyeducationandcaretheAustralianChildrensEducationandCareQualityAuthorityACECQAaswellasthestatelicensingdepartmentinourStateTerritory.TocontactourRegulatoryAuthoritypleaserefertothecontactdetailsbelowNewSouthWalesNSWEarlyChildhoodEducationandCareDirectorateDepartmentofEducationandCommunitieswww.det.nsw.edu.au1800619113ececddet.nsw.edu.auLockedBag5107PARRAMATTANSW2124ImportantContactsandInformationforFamiliesTheServiceprovidesfamilieswithcurrentinformationonchildandfamilyresourcesandservicesaccessibleinthelocalcommunity.OurServicehasaparentlibrarywithresourcesyoumayfindhelpful.ACECQAisthenewnationalbodyensuringearlychildhoodeducationandcareacrossAustraliaishighqualityAddressLevel15255ElizabethStreetSydneyNSW2000PostalAddressPOBoxA292SydneyNSW2000Emailenquiriesacecqa.gov.auPhone1800181088FamilyAssistanceOfficePhone136150AustralianChildhoodImmunisationRegisterPhone1800653809PoisonsInformationCentre-24HourPhone131126LocalContactsCommunityHealthandResourceService0296532235SpeechTherapist0403903822RoyalInstituteforDeafandBlindChildrenMelindaLloyd0298720826OccupationalTherapist1300760779EmergencyServicesPoliceFireAmbulance000Hospital0294779123InformativeWebsitesForParentsWehavealistofusefulwebsitesforparents.Pleaseaskeducatorsforacopy.RaisingChildrenNetworkTheAustralianparentingwebsitecomprehensivepracticalexpertchildhealthandparentinginformationandactivitiescoveringchildrenaged0-8years.raisingchildren.net.auBetterHealthChannel-qualityconsumerhealthinformationquality-assuredregularlyreviewedhealthandwellbeinginformationandservices.ThissiteissponsoredbytheStateGovernmentofVictoriawww.betterhealth.vic.gov.auFilePathHOFFQA6ParentHandbookV14.10Page24FirstFriendsPreschoolDural