Please find below a selection of our Frequently Asked Questions.
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How long is your waiting list?
At different times of the year we do have a waiting list, but it is difficult to say how long it will take for a position to become available as this is determined on how old your child is, what days you are looking for and when you require the care. That means that even if you need care immediately, it is well worth giving us a call as we may be able to accommodate your needs. When joining our waiting list, if you can be
at all flexible in the days of care you need, we are more likely to be able to find you a position.
What is included in the daily fees?
Our daily fee includes 1 meal (afternoon tea fruit platter), sunscreen and a stimulating educational program.
Parents need to provide sheets for children who sleep, bottles need to come in filled while the child is taking bottles, a hat and change of clothes.
Are your staff qualified?
The number of trained staff we have on the premises is well above our legal requirements. We encourage and support staff in their ongoing professional development. Please see our section on staffing to provide more details
Do you have a preschool program?
Our preschoolers undertake a comprehensive transition to school program which covers all areas of development.
Many parents and caregivers have questions about the services that we provide and our programs at our centres. Please take a look through the below FAQs for the answers to most questions. If you can not find the information you are after, please feel free to complete our enquiry form and you will be contacted directly about your questions
What is Long Day Care?
Long Day Care is a centre based form of child care service. Long Day Care provides all day quality education and care for your child. Through having age specific classrooms it allows your child to participate in fun filled educational activities to build upon peer social skills by interacting with children of their own age.
What ages do we cater for?
Our centre caters for children aged 16 months to school age.
What are the operating hours?
Our centres are open from 8am and close at 4pm Monday to Friday we are open 50 weeks a year excluding public holidays.
Does the centre provide meals?
Our centre provides healthy nutritious Afternoon Tea.
What do I need to pack and bring for my child?
During orientation the Centre Director will provide you with information on what you need to bring each day. It is important that each item is clearly labelled with the child’s name and some of these items will include:
- Change of clothes
- A sun safe hat which covers your child’s ears, neck and face?
- Comfort item such as teddy, blanket, dummy (in a sealed container) or photo?
- Water bottles?
- Nappies and creams?
- Any medications – This will need to be given directly to the Educators on arrival
How much does it cost to send my child to First Friends Preschool?
The cost for individual families will also vary depending on the amount of days your child attends. You may also be eligible for government assistance. Through contacting First Friends Preschool as well as the Family Assistance Office we will be able to give you an estimation or quote based on your circumstance.
What happens if we are absent for the day or my scheduled day falls on a public holiday?
Long Day Care secures your bookings for 50 weeks a year. If you are absent for the day or your scheduled day falls on a public holiday we still need to cover operating costs and therefore you are charged for the day. This is an industry standard practice. The Australian Government Assistance, Child Care Benefit is payable for 42 absent days a financial year.We will however give you a makeup day for Public Holidays.
What government assistance, benefits or rebates are available?
There are two main subsidies provided by the Australian Government, these being Child Care Benefit (CCB) and Child Care Rebate (CCR). By contacting the Family Assistance Office/Centrelink they will be able to determine what each family is eligible for more information on CCB and CCR is available on www.mychild.gov.au or www.humanservices.gov.au.
What educational programs does First Friends Preschool provide?
The approved framework we follow is the Early Years Learning Framework
What support is available to children with additional needs?
First Friends Preschool will accommodate, facilitate and support additional needs as best as they can. Additional needs can vary from minor allergies to learning/development delays and behavioural issues.
Our Centre Director will work closely with their inclusion support facilitators within their local community to provide the best resources and outcomes for the children. It is best upon enrolment to discuss this with the Centre Director so we can work together on getting the best outcome for your child.
What is the enrolment process?
We recommend contacting First Friends Preschool by filling in our enquiry form online to make an appointment to look through the Centre. This allows the Centre Director to discuss all your questions and for you to feel at ease about where you are enrolling your child. It also gives you the opportunity to meet with the Educators in the classroom and see the environment that your child will be involved in day to day.
Upon enrolment you will be requested to complete an enrolment form and return this prior to starting. Orientation times will also be discussed to allow your child settle in at their own pace.